Return & Refund Policy

At mhmeshop.com, operated by MHM Group, we are committed to providing 100% authentic products and ensuring customer satisfaction. This Refund Policy explains the conditions under which you may request a refund or replacement.

1. Eligibility for Refund or Replacement

A product is eligible for refund or replacement if:

1. It is damaged, defective, or broken upon delivery.
2. The product received is different from what was ordered.

Note: Products cannot be returned or refunded for reasons such as change of mind, incorrect ordering, or misuse.

2. Refund/Replacement Request

1. Requests must be made within 7 days of receiving the product.
2. To request a refund or replacement, contact our Customer Support at:
3. Email: info@mhmeshop.com
4. Phone: +8809601121212
5. Please provide your order number, product details, photos and videos of the damaged or defective product.

3. Refund Process

1. Once your request is verified, we will initiate the refund or replacement.
2. Refunds will be processed via the original payment method or website wallet within 7–10 business days.
3. Shipping costs for returns will be borne by mhmeshop.com if the product is defective or wrongly delivered. Otherwise, the customer is responsible for return shipping.

4. Replacement Process

1. If a replacement is requested, we will dispatch the new product within 7–10 business days after verification.
2. Replacement is subject to stock availability. If unavailable, a full refund will be issued.

5. Non-Refundable Items

1. Products that are used, damaged by the customer, or altered in any way.
2. Products not eligible for return as per our product-specific policy (if mentioned).